Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Tuesday, January 26, 2010

A Note Pinned to Your Underpants Suffice?


In the past month I've had the experience of students not turning in project work and having the excuse that they weren't here the day it was assigned. "I wasn't here the day you gave the assignment."  I think this is akin to a toddler who closes his eyes and thinks you can't see him. Invisibility by experience."I see nothing, ergo nothing sees me."

"How could you miss it?" I state in the course syllabus that "students are responsible for missed classes," parroting the school's policy on the matter.  And a project assignment is given at least one week advance notice. These students were in class since "that day." It's an honors class for the college bound senior.

Furthermore to defend my amazement let me say that I distribute all project assignments in writing, mark the deadline on a dry erase board in the classroom, post the same on our class wiki, provide handouts on the class website, and add reminders on Twitter. So I'm a bit snarky in responding to "I wasn't there the day you assigned this."

What about some individual responsibility?  How do you cope? How do we serve students without enabling poor behaviors?

Image: "I See Nothing, Nothing Sees Me." By Lindasslund. 17 Nov. 2008. Flickr. Used by permission of Creative Commons License.

Saturday, January 16, 2010

Mini Video Documentaries and Music Videos to Inspire Student Research


Motivating 9th Grade students of the millennial generation to read nonfiction to research Shakespeare takes more than a trip to the library. A year ago I developed a 9th grade project on Shakespeare that combines a traditional research paper assignment on a with PhotoStory video groups, thus classic meets 21st century.

The assignment:
  1. students read texts and research on individual topics related to Shakespeare’s life, times, and work in service to
  2. subsequent small group work to produce mini-video documentaries that are in turn
  3. posted to the Internet
Introducing the research unit and positioning the mini-video documentary as the end-game, excites students about gathering source information and insists on their being sticklers about getting it right and documented correctly. They ask questions to check their own understanding of their reading. Students immerse themselves in source documents via “the mantle of expert” strategy (Heathcote qtd. in Wagner, 1999), and thus, approach the task with interest, ownership, and attention to detail.

Students read between the lines to find key information to include in their paper and video. Efferent reading as a way of knowing (Rosenblatt, 1978) becomes critical as students previously unfamiliar with Shakespearean topics learn of his plays, poems, songs, and aspects of his biography (e.g. students initially can’t tell that “Antony and Cleopatra” is a play whereas “Venus and Adonis” is a narrative poem, and “Stratford-upon-Avon” is a place). Lessons in critical reading, research technique, media literacy, visual representation, and audio speaking skills come to the fore of this multimodal project.

Products include a mix of old and new: individual evidence of reading and research (note-taking) and writing of a documented source research paper, and collaborative media work of storyboard, script, PhotoStory video. A closing activity consists of a class screening of all of the videos, in which students take notes on key points, and use a rubric to vote for the best “Willy”-winning mini-documentary.

For 12th Grade, I've used Animoto for music videos, each based on a soliloquy of Macbeth.

The assignment:
  1. cull key lines from the soliloquy at hand
  2. consider theme and imagery
  3. collect copyright friendly images
  4. upload images and text  to Animoto, select music and mix
In addition you can see the12th Grade's music videos for Chaucer’s Canterbury Tales pilgrims.
It's all part of link  (below) to my presentation at NCTE's 2009 Annual Convention in Philadelphia. It featured ways and materials teachers can inspire research and analysis of Shakespeare's life and works through digital media, particularly PhotoStory and Animoto.

Some updates since the presentation are worth mentioning. Windows PhotoStory, that I used, is not to be had on newer computer operating systems, as its feature have been worked into Windows Movie Maker. This is a bit of shame because PhotoStory was so intuitive and idiot-proofed.  At any rate, depending on your school's computer operating system, I'd suggest using PhotoStory (XP), Movie Maker (Vista, Windows 7), or iMovie (Apple Mac OS X).  Regarding Animoto, it now not only takes still images, but short clips of recorded video.

You are welcome to revisit this session as it is slidecast with video clips and 40 pages of PDF files. Click Here .  If you try these ideas, I've love to hear about how it works for you.

References:  Wagner, Betty Jane. Dorothy Heathcote: Drama as a Learning Medium. 1999. Rosenblatt, Louise M. The Reader, the Text, the Poem. 1978.

Sunday, January 25, 2009

Perpetual Beta: Does It Mean Mediocrity?

It's been quite a while now that I've resigned to the concept of perpetual beta, the idea that technological change is occuring so consitently and with such frequency that resistance if futile or at least frustrating to getting on with teaching and learning.

Though I can't resist rapid change, I wonder if I must resign myself to mediocrity. Working through problems--such as trying to get all of my students on our classroom wireless at one time, or logging on to an essential site for instruction only to find it is blocked by our school's filter or wracking my brain to remember the control "switches" between PC and Mac--and thus taking twice as long to get to the nugget of learning seems counterproductive.

It not limited to lack of competence in using all of the latest tools in the planned course. This month I've noticed systemic breakdowns in websites, rental car stores, retail chains, and don't get me started about my Sprint Instinct mobile phone. Companies and institutions gleefully brag about their twenty-somethings running the technology. Yes, what the geek squad can do is wonderful, but what "the kids" as Apple, calls these uber-underlings, all to often don't have is experience, people-to-people diplomacy, and a "customer is always" right mentality.
So I'm wondering if I am colluding with society that accepts a shoulder shrugged "system's down" excuse for how things are. I have been compelled to accept papers late because of the technical glitches ad nauseam at the nexus of student user and online paper submission system. My "dog ate it" has morphed into a parental note "please excuse this because our computer was not working last night." Hmmmmm. I think I liked the dog excuse better, for the lessons I'm afraid we are teaching our students as we "hang in there" till we're back online.
Image credit: Vingette of "Bulldog." By Pleple2000. June 2007. Wikimedia Commons. 25 Jan. 2009 <http://commons.wikimedia.org/wiki/File:Buldog_angielski_000pl.jpg>.

Monday, July 21, 2008

The Essences of Teaching: No. 3 -- Share, Spread, Show

Third in a Series of Three

(Review Part 1, Part 2)

And thirdly, great teachers, share what their doing—the pitfalls and panaceas—with others. The best teachers serve as resource not only for the students in their classrooms to other teachers down the hall, and beyond. They build bridges of collaboration and reflection, of experience and experimentation, and strategies and support. Teachers who share ideas, concerns, plans and materials redouble their own ability to create meaningful lessons for their classes.

Great teachers spread the word of their students' work (and their own expertise) by showcasing it with their administrators, parents, and community as their audience. It's important personally and professionally to let the world know what we accomplish with our students—how we strive and thrive in the classroom. Having stakeholders see us at our best can take the edge off when we risk a plan that doesn't turn out was well as we had hoped. Somewhere along the line, teachers as a profession became shy about telling others about the excellent work they do. Today we can't afford to be reclusive.

In this age, it's key to success of our profession to invite others into our classrooms and to show them what school is like nowadays. (My, how different from a decade ago!) Explain how we meet the challenges in creative, effective ways, and how we foster meaning and achievement for our students. Some teachers would argue that this is showing off. Well, yes it is, but as the old saying goes, "quality doesn't sell itself." Teachers must share their stories as well as their scholarship with other stakeholders besides their students.

Showing others our good work despite myriad challenges of low funding, lacking prestige, rising numbers of learning disabilities, and infrequent moral support from media, is good for everybody's sake. Students gain security and motivation knowing they're in the care of pros. Parents can rest assured their students will be equipped for tomorrow. And teachers can enjoy receiving some credit for their labors. Everyone benefits when teachers show the many, many ways we are effectively meeting students differentiated needs.

Now as the back-to-school season starts, is time to reflect, and shape ways to tell our stories, lay claim to our scholarship for the love of learning, and share the good news about teaching and learning in today's schools with everyone who will listen and then some.

Wednesday, September 26, 2007

How to Endure: Work Around or Break Through


If teaching in world of "perpetual beta" isn't enough, as I reach the midpoint of my career (inshallah) with "sixteen years down, sixteen to go" my sciatic nerve, damaged in an accident years ago, is acting up. I'm moving slower, having to ask for help to move boxes, not able to make the mad-dash to the copy machine as I used to. As one of my doctors told me a couple of years ago, "Welcome to middle age, Mr. Youngs."


Far from burnout (I hope, I would know), it is daunting to think of the road ahead. It's a thought I've started the year with and so I was struck by a comment made by author Philip Roth, speaking with consummate interviewer Terry Gross on her show Fresh Air, which was aired yesterday. Referring to the character of his new book Exit Ghost, Roth notes that he has come to a point in his life when he has to figure out how to endure.

How to endure. Hmmm. I am a different teacher than I was when I started. Sure I have more tricks in my bag, multiple intelligences, authentic assessment, process drama, narrative inquiry, web technology. But because of the oxymoronic constant change, I'm not sure if I am any better equipped. What will I be --have to be, get to be--in another sixteen years?

No matter how much I learn about teaching--so much is changing! Do I teach the old stuff to give context or the new stuff to be relevant? Finding time to teach into the future while still teaching the background, the classics, the histories, the foundations can be very frustrating. And finding ways to explain it to parents, administrators, colleagues, and students is another great challenge.

Now, don't get me wrong: I believe the alternative--i.e. to stop trying new things and keeping up with the kids and the world--is a nonstarter. Call the engraver and put no hopeful verse on my tombstone.

But how to endure? I can remember in my first year of teaching my principal, Ralph Packard, said "have a hobby." In many ways I've tried to wrap my hobbies into my teaching. Perhaps this blog is a hobby. (I'm an amateur, I don't get paid, It's at my whim, right?)

I've always been a teacher with bundles to and from school. I don't know whether I am more in admiration, disbelief, or frightened by my colleagues who can walk in and out of the school parking lot with nothing in their hands. If the paper load weren't enough, there's the artifacts, the foods, the music, the art, the books that I use to teach literature. Tomorrow I am going to have to make few trips with all the India stuff I'm going to be using in our wrap up of reading Siddhartha.

As I age as a teacher, I suppose I am going to have to lighten my load. Maybe find tricks that don't require a bag.

Saturday, May 19, 2007

Always Have a Backup Plan


Always have a backup plan. I was about to say "what teacher doesn't," but I find that many of my colleagues simply don't. The fall back plan is "study hall." After reading Karl Fisch's blog on "Customer Service," I am imagining what if the computer techs just said, "too bad." (Although I have had two recent out-sourced service reps from Verizon DSL ("Eric" from India, and "Chris" from the Phillipines) give really bad service--one said it was my problem and the other said there was no problem! Anyway, throwing up our hands and saying "study hall" or "talk amongst yourselves quietly" is rather the same.

Still, in my last post I mentioned I was to by in San Francisco at this time. Last-minute change of plans. Trip postponed till September. So this week I am working on another blog for the Carnegie Museum of Art and students at my school. We are going to be taking visits to CMA over the next year and blogging about our experiences. And as I was flipping between blog accounts on another server, I accidently deleted not just a blog, but my entire account and all blogs on it! I couldn't believe it. I was numb to the realization. All of the HTML code!--gone!

Then I realized that although the year's English 12 Honors blog was history, the CMA blog was actually under another account, and this morning, by a stroke of good luck, copied the code of the English 12 Honors page to another account for next year's class. I was able to retrieve it and set up my previous account. The year's work is now only on hard copies, and the students' most recent work is lost, but at least we can get up an running for the last two weeks of school. I could say "chuck it," but my blog's not out-sourced yet, and there'll be no "study hall."